Head of Product (m/f/d)
You own NYBA OS: the customer journey from onboarding to billing, the backlog, and the rule that every question a customer asks twice becomes a product change.
NYBA is the Revenue OS for live entertainment. The platform forecasts ticket demand for every show, runs campaigns on every channel that sells tickets, and measures every euro against verified ticket sales from the ticketing system. 75M+ tickets sold, 1,200+ events a year and clients such as Live Nation, Cirque du Soleil and BBC Earth.
Please note: this role works daily with our German-speaking team and customers, so fluent German and English are both required.
Your role
NYBA is becoming a product that ticketing platforms distribute and promoters use on their own. Our targets: 95 percent of campaigns without human intervention, fewer than 5 percent of campaigns with a support contact, time to live under 24 hours. As Head of Product you own the portal, the backlog and the customer journey, you turn escalations into product changes, and you work daily with engineering, operations and the founder.
What you will do
- Own the roadmap of NYBA OS and ship it in the agreed order: build engine, payments, notifications, self-service changes, AI assistant, partner integrations
- Own the customer journey: onboarding, briefing, approval, live, reporting, billing
- Write clear specs and acceptance criteria for engineering and test what ships
- Turn every recurring support question into a product change
- Define and track the product metrics: automation rate, contact rate, time to live
- Work with ticketing platform partners on the Promote integration in their dashboards
- Run monthly reporting, the help center and the notification system as products
- Talk to promoters and platform partners every week
What you bring
- 5+ years in product management for a B2B SaaS product, at least 2 of them as lead or head
- You have owned a product from discovery to billing
- Strong with data: you set targets, measure them and change course
- You write specs that engineers like to build from
- Experience with onboarding and self-service flows
- You say no to features and yes to removing steps
- Hands-on with modern tooling, including AI-assisted prototyping
- Fluent German and English
- Based in Germany or nearby, with regular time in Frankfurt
Bonus points
- Marketing technology, ad platforms or ticketing experience
- Experience with payments and billing products
- You have moved no-code and AI-built prototypes into production
- Experience with partner or marketplace integrations
- Startup or scale-up experience
What to expect
- Report directly to the founder and own the product end to end
- A running product with real customers and a clear direction
- Market-rate fixed salary and a share in NYBA's success
- Frankfurt or remote, with regular team days
- Modern AI infrastructure and demanding challenges
- International clients such as Live Nation, Cirque du Soleil and BBC Earth
- Flat hierarchies and fast decisions
- Flexible hours, extra holiday days, training and team events
How to apply
Send your CV and a few lines about yourself and your experience to hr@nyba.group. We look forward to hearing from you.