Project Manager / Customer Success Manager (m/f/d)
You guide new clients from contract signature into day-to-day operations and make sure promoters get the full value of NYBA from day one.
NYBA is the Revenue OS for live entertainment. The platform forecasts ticket demand for every show, runs campaigns on every channel that sells tickets, and measures every euro against verified ticket sales from the ticketing system. 75M+ tickets sold, 1,200+ events a year and clients such as Live Nation, Cirque du Soleil and BBC Earth.
Please note: fluent German is a requirement for every role at NYBA, so we can only consider applicants who speak German.
Your role
As Project Manager / Customer Success Manager, you are the central link between our clients, our internal teams and the platform. You take new clients through the entire onboarding after contract signature, keep everything coordinated internally and make sure promoters are happy with NYBA and get the most out of it.
You work closely with Sales, Media Buying, Tech and the management team, and you have a direct impact on the quality of our client relationships.
What you will do
- Onboard and support new clients from contract signature onwards
- Coordinate between clients, project management, media buying and tech
- Keep projects running smoothly from planning to delivery
- Run onboarding calls, check-ins and regular strategy calls with clients
- Guide clients in their use of NYBA OS and the NYBA Portal
- Be the first point of contact for questions and operational topics
- Monitor key KPIs and ensure high client satisfaction
- Document processes clearly and keep them up to date in our systems
- Communicate proactively and solve issues before questions turn into problems
- Work with international clients
What you bring
- Fluent German and very good English, written and spoken; additional languages are a big plus
- Strong communication skills and a professional presence
- A highly structured and reliable way of working
- A strong sense of ownership and excellent organisational skills
- A solution-oriented mindset, even with several projects running in parallel
- Experience in project management, customer success or account management is an advantage
- Interest in live entertainment, marketing, AI and digital platforms
- Confidence with digital tools and software
What to expect
- Work with some of the biggest entertainment brands and promoters worldwide
- A modern, international environment with flat hierarchies and fast decisions
- Real responsibility and direct influence on clients and processes
- Innovative AI, marketing and ticketing technology in your daily work
- A fast-growing company with long-term development opportunities
- Flexible working hours, remote or hybrid
- Training, team events and extra holiday days
- Attractive pay with room to grow
How to apply
Send your CV and a few lines about yourself and your experience to hr@nyba.group. We look forward to hearing from you.